Privacy Policy

Version 9 · Effective 28 August 2026
This version supersedes the policy of 26 August 2026. If you have an account, we will tell you when we change how we use or share your information. The version number and the date above tell you when anything else changes.
What changed in this version: you can now add a picture to your own account, so this policy says what happens to it. Nothing else was added to what we collect, and nothing changed about how we use or share information.

GateShare Limited (NZCN 9446122) (we, us or our), understands that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or collected by us, when interacting with you, including through the GateShare website and app.

The information we collect

Personal information: is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.

The types of personal information we may collect about you include:

Identity Data including your name, and a picture of your choosing if you add one to your account. A picture is optional and your account works perfectly well without one.
Contact Data including your email address.
Seller Data including your stall details, your exact pickup address and any previous pickup addresses if you move your stall, its map location, directions to find the stall, and any photograph you upload to help a buyer find it. Your exact address, your directions and that photograph are shown only to a buyer who has ordered from you, and only while their order is current. The public map shows an approximate area, never a precise point.
Financial Data including payment details, which are collected and stored by Stripe, our payment processor. We do not see or store your card details.
Marketplace Data including your listings and photos, orders, messages with other users, reviews, and the compliance confirmations you make when listing.
Waitlist Data including the name, email and interest you gave us on our landing page before launch.
Transaction Data including details about payments to you from us and from you to us and other details of products and services you have purchased from us or we have purchased from you.
Technical and Usage Data when you access any of our websites or platforms, details about your internet protocol (IP) address, login data, browser session and geo-location data, statistics on page views and sessions, device and network information, acquisition sources, search queries and/or browsing behaviour, access and use of our website (including through the use of Internet cookies or analytics), communications with our website and support requests you have made.
Profile Data including your display name, purchases or orders you have made through the Gateshare website and app, content you post, send receive and share through our platform, information you have shared with our social media platforms, and support requests you have made.
Location Data including, if you opt in to the "Nothing near you yet" feature, the area or location you tell us so we can email you when a stall opens nearby. If you use the "near me" sort on the map, your location is used on your device only and is never sent to us or stored.
Device Token Data including a unique device token generated when you opt in to push notifications, so we can deliver notifications to your phone (for example, when you receive an order or a message).
Mobile Number Data including your verified mobile number, collected when you buy or sell for the first time, to confirm you are one person with one account.
Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.

We do not ask buyers for a home address, and no buyer address is held in our system.

How we collect personal information

We collect personal information in a variety of ways, including:

when you register for an account, list an item, place an order, or otherwise interact directly with us through the app or website;
when you send messages to other users through our messaging feature;
when you sign up to our waitlist or provide your location for the "Nothing near you yet" feature;
when you make compliance confirmations as part of listing an item; and
from third parties, such as details of your use of any website we operate (from our analytics and cookie providers and marketing providers. Where we collect personal information about you from a third party source other than you (other than the personal information which we have specified will be collected by us in accordance with this Privacy Policy) we will take reasonable steps to notify you of such collection, including the fact that the information has been collected, the purpose for which the information has been collected, the intended recipients of the information, and the name and address of the agency that is holding the information, as required by law. See the “Cookies” section below for more detail on the use of cookies); or
from publicly available sources, such as social media or the New Zealand Companies Office.

Why we collect, hold, use and disclose personal information

Personal information: We collect, hold, use and disclose your personal information to run the Gateshare website and application for the marketplace, including to:

show stalls on the map, using an approximate area only (never a precise point) for the public map;
pass messages between buyers and sellers;
process orders and release payments through Stripe;
show reviews;
share a seller's exact address with a buyer once a sale is agreed, and with GateShare support for running the service;
send you emails about GateShare itself, including launch news, new features and seasonal reminders, each with an unsubscribe link;
notify you if you have opted in to the "Nothing near you yet" feature and a stall opens near your chosen area;
investigate a reported conversation, dispute or safety issue, in which case we may review the messages between the parties to that order from one day before the order until the dispute or report closes (and only those messages), with both parties told when this happens;
to enable you to access and use our website and application, including to provide you with a login;
to contact and communicate with you about our business, including in response to any support requests you lodge with us or other enquiries you make with us;
to contact and communicate with you about any enquiries you make with us via any website we operate;
for internal record keeping, administrative, invoicing and billing purposes;
for email advertising and marketing, including to send you promotional information about our events and experiences and information that we consider may be of interest to you;
if and when we begin advertising, for online advertising and analytics, including to measure the effectiveness of our advertising, to understand which channels and campaigns are bringing stallholders and buyers to GateShare, and to show adverts to people who have visited our website but not signed up, using advertising and analytics platforms such as Google and Meta (we do not do this today);
to run promotions, competitions and/or offer additional benefits to you;
to comply with our legal obligations or if otherwise required or authorised by law.

Our disclosures of personal information to third parties

We may disclose personal information to:
Cloudflare, who provides our hosting, database and photo storage;
LINZ, Toitū Te Whenua, for map display, used under CC BY 4.0, with OpenStreetMap as a fallback basemap if LINZ is unavailable, and OpenStreetMap's Nominatim service, for address lookups you request;
Google, through Firebase Cloud Messaging, to deliver push notifications, and onward to Apple for delivery to iOS devices;
Twilio, a United States company, who receives your mobile number to generate and check your verification code - we do not hold the code ourselves;
Resend, who sends all our email, including confirmation codes, password resets and order notices;
payment systems operators including, but not limited to, Stripe;
a buyer, in the case of a seller's exact address, once that buyer's sale with the seller is agreed;
courts, tribunals and regulatory authorities, in the event you fail to pay for services we have provided to you;
courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
any other third parties as required or permitted by law, such as where we receive a subpoena;
anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
our employees, contractors and/or related entities;
IT service providers, data storage, web-hosting and server providers;
if and when we begin advertising, Google, Meta and other advertising and analytics platforms, who would receive limited technical information collected through cookies (such as pages viewed and device information) for advertising and analytics purposes - we do not disclose your name, email address or other contact details to these platforms, and we do not share anything with them today; and
professional advisors, bankers, auditors, our insurers and insurance brokers.

Overseas disclosure

Personal Information

We run on Cloudflare's global infrastructure, which means your personal information may be stored on secure servers outside New Zealand. We also disclose device tokens to Google (through Firebase Cloud Messaging) and, for iOS devices, on to Apple, so we can deliver push notifications to your phone, and disclose mobile numbers to Twilio (a United States company) for verification purposes. We will only disclose your personal information overseas in accordance with the New Zealand Privacy Principles.

Your rights and controlling your personal information

Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to do business with you.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication. You can turn push notifications off at any time in your phone settings. We delete your device token when you sign out.

Access: You may request access to the personal information that we hold about you. An administrative fee may be payable for the provision of such information. Please note, in some situations, we may be legally permitted to withhold access to your personal information. If we cannot provide access to your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal. If we can provide access to your information in another form that still meets your needs, then we will take reasonable steps to give you such access.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading. Please note, in some situations, we may be legally permitted to not correct your personal information. If we cannot correct your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal.

Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. If you are not satisfied with our response, you may contact the Office of the New Zealand Privacy Commissioner.

Retention of Personal Information

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to provide our services to you, comply with our legal, accounting or reporting obligations, and resolve disputes. Where we delete or anonymise your personal information following account closure, copies may continue to exist in our backups for a limited period until those backups are cycled out in the ordinary course, after which they will no longer contain your information.

We separately retain sign-in security logs, including email address and IP address, for approximately 400 days from the relevant sign-in, including in relation to closed accounts, for the purpose of detecting, investigating and preventing fraud and unauthorised access.

We keep a record of the emails we send you, holding the date, the subject line, whether our email provider accepted the message, and that provider's own reference for it. We do not keep the content of any email. This record is kept for seven years and is then deleted automatically. If you close your account, your email address is removed from that record, but the record stays linked to your closed account, so we hold no readable address for you. If you later ask us what we sent you, we can match the address you give us against that closed account and tell you.Where a listing falls within a regulated category (such as honey, home baking or whitebait), we keep a permanent record of the compliance declarations made at the time of listing, together with what was listed, sold, and for how much. Where an account is linked to an open report, a dispute, or a regulated-category listing, we may retain identifying information for longer, for as long as reasonably necessary to respond to any enquiry from a regulator, resolve the matter, or comply with our legal obligations.

Your account picture

If you add a picture to your account, it is shown to the other person on an order you are part of, and beside any review you leave. It is not shown on the map, it is not shown on a stall page, and it never appears alongside an address.

Photographs taken on a phone often carry hidden information, including the place the photograph was taken. We remove that information from every picture before it is stored. This happens on our own servers, so it does not depend on the device or the app you uploaded from.

We keep your picture until you change it or remove it. Changing it deletes the old file. Removing it deletes the file. If you close your account, the file is deleted before anything else about your account is removed.

We may take a picture down if it is not suitable for a marketplace that people of all ages use, or if somebody reports it to us. That removes the picture only. It is not a suspension and it does not affect your stall, your listings or your trading record, and you are free to upload another.

Where you raise or are involved in a dispute, we retain the accounts given by both parties and any photographs provided for 12 months from the date the dispute closes, so we can keep our decisions consistent and identify repeated misuse, At the end of that 12 months those accounts and photographs are deleted automatically. We keep a record of the dispute itself and how it was resolved for longer, without them. If you close your account while a dispute of yours closed less than 12 months ago, we keep your name and email address until that same date, and nothing else. Your phone number and addresses are removed as normal. On that date your name and email are deleted automatically.

If you close your account, or we remove it, we keep an irreversible cryptographic fingerprint of your email address, and of your mobile number if you had verified one. We also keep the date. This fingerprint cannot be read, reversed, or used to contact you. It does not stop you rejoining. Its only purpose is that if the same address or number is later used to open a new account, an administrator can see that the two accounts belong to the same person, and which of the two matched. No reason is recorded against the fingerprint. Where we remove an account, the reason we gave you at the time is kept on your closed account record. Where we remove an account, we also keep the email address and mobile number on that closed record. A mobile number can only ever belong to one account, so a number we have removed cannot be used to verify a new one. If a number is later reallocated to somebody else, they can ask us to release it. Where you close your account yourself, both are deleted.

No Sale of Personal Information

We do not sell or rent your personal information.

We do not run any advertising or analytics tags today, and no non-essential cookies are set. If and when we begin advertising, we will use cookies to place advertising and analytics tags on our website, through platforms such as Google and Meta, so we can measure whether our advertising is working, see which campaigns are bringing stallholders and buyers to GateShare, and show adverts to people who have visited our website. We do not do this today. If that changes, those platforms would receive limited technical information about your browsing activity through cookies. We would not upload or otherwise share your name, email address or any other contact details with any advertising or analytics platform.

Before any such cookie were set, visitors outside New Zealand would be asked first and nothing would load unless they agreed. Our mobile apps are available in New Zealand only.

Our emails to you may occasionally include clearly-marked sponsored content from partners we have carefully selected. Those sponsors receive no personal information about our members.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.

Cookies

We may use cookies on our website from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do recognise you when you return to our online website. If and when you choose to provide our online website with personal information, this information may be linked to the data stored in the cookie.

If and when we begin advertising, we may also use cookies from advertising and analytics platforms, such as Google and Meta, to measure the performance of our advertising and to show you adverts on other websites and platforms if you have visited our website. We do not do this today. Those cookies would allow those platforms to recognise your browser or device, but we would not upload your name, email address or any other contact details to them.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Links to other websites

Our website may contain links to other party’s websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Use of location services data

We collect and use location information in the following ways:

for security and safety;
"Nothing near you yet" alerts: if you choose to tell us where you are, so we can email you when a stall opens near you, we store that area or location together with your email address. This is entirely opt-in - we only collect it if you choose to provide it.
"Near me" sort: if you use the "near me" sort on the map, your device works out your location itself. This location is used on your device only - it is never sent to us or stored.
Seller pickup location: if you are a seller, we collect your exact pickup address and its map location so we can show buyers how to find your stall. A seller's exact address is shared only with a buyer whose sale is agreed and is visible to GateShare support for running the service - the public map itself shows only an approximate area, never a precise point.
to prevent and detect fraud; and
as permitted by law.

If you do not want to receive "Nothing near you yet" alerts, you can choose not to provide your location for that feature. If you do not want to use the "near me" sort, you can simply browse the map without it. Sellers must provide a pickup address in order to list on the platform, as buyers need this to find and collect from the stall.

We collect this information when you enable our mobile application and website to use your device’s location services / when our mobile application is open. If you do not want us to use your location for the purposes above, you should turn off the location services on your settings. If you do not provide geolocation data to us, it may affect our ability to do business with you.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.

For any questions or notices, please contact us at:

GateShare Limited (NZCN 9446122)

Email: hello@gateshare.co.nz

Last update: 25 August 2026